SHOPPING INFORMATION

We offer FREE SHIPPING on most of our products in the shop. However, few products do have a very minimal shipping costs associated with them for International buyers. 

Please note, we ship free of cost within UK for all our products. 

Estimated delivery times: 
 
Canada: 9-12 business days
United Kingdom: 1-3 business days
North America: 9-12 business days
 
I’ll do my best to meet these dispatch estimates.

After you make an order, depending on the processing time we initiate preparing your product and start packing it within specific time. 

Once the order is packed you will be sent a notification about the item being dispatched. 

Your order invoice will be sent on the email you mentioned while making the order. 

Hard copy of the invoice can be sent with the order on request.

At the moment we do not offer engraving services on any of our products. 

We do have a personalized jewellery section in the shop that can be a good place to start. 

We gladly accept returns, exchanges and cancellations 
 
Contact me within: 7 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase
 
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value

We do our best to cross check each order at least three times before it goes out to make sure such things don’t happen. 

However, in any such rare occasions we request you to please contact us at [email protected] or write us from Contact us form here. 

We will be more than happy to help you.

All orders are shipped through Royal Mail services. Details are below. 

UK Deliveries: Royal Mail First Class (2-3 working days) , No tracking number
International Deliveries: Royal Mail International Standard Shipping (9-14 working days) – No Tracking number

International Tracking is available on shipping Upgrade for extra £10. Please select Upgrade for tracking.

Jewelry Care Information

Sterling Silver can tarnish over time. This is shows as discolouration or black marks on the metal. This can be caused by exposure to skin acidity, certain perfumes, body lotions and chemicals. To minimise the chance of tarnishing only put your jewellery on once you’ve applied your perfume etc and keep pieces safely in a box or bag over night. 

Gold filled is different from solid gold and from gold plate.  Gold filled is a thick layer of gold that through heat and pressure has been bonded to a base metal core.  This is different from gold plate, which only contains a microscopic layer of gold that is painted on that will eventually wear off. 

Store in a dry place, (ideally in a sealed plastic bag when not in use) and try to avoid contact with chlorine, perfume, sunscreen, and other chemicals.

You can clean your jewelry with a polishing cloth (Sunshine Polishing Cloths are the best! ), or by soaking your jewelry in warm soapy water and buffing with a soft dry cloth. Windex also works great as a metal cleaner!